Join Our Family: Digital Support Officer (Contractor Role) at Digital Content Queen
At Digital Content Queen, we're not just a team, we're a family supporting brands that want meaningful, lasting growth. As we expand, we're searching for a warm, professional Digital Support Officer who will become an indispensable extension of our clients’ businesses.
If you believe in growing with care, value collaboration, and proudly represent every brand as if it were your own, we’d love to have you join us!
About the Digital Support Officer Role
Are you proactive, detail-oriented, and passionate about delivering exceptional digital service? In this part-time contractor position, you’ll manage customer engagement, schedule social posts, and facilitate seamless communication for a collection of brands we treat as family. You’ll do more than schedule posts and clear inboxes, you’ll help us nurture every relationship with style and care.
Your Key Responsibilities
Daily Operations (All Brands)
Monitor and respond to all Facebook and Instagram inbox messages and comments for 5+ brands, using scripts to match each brand’s tone.
Ensure all inquiries are responded to and cleared daily, addressing product questions and complaints and escalating when needed.
Actively monitor accounts between 8AM–6PM Jamaica time, with spot checks at midday and end of day (Monday–Friday) and once daily on weekends.
Brand Management & Scheduling
Update and improve brand tone documents as new FAQs or trends emerge.
Schedule content using approved tools (Metricool, Meta Business Suite), keeping Trello and content calendars up to date.
Track gaps in scheduled posts and flag upcoming needs.
Reporting & Communication
Prepare weekly reports summarising handled inquiries, trends, escalations, and suggestions for better engagement or process improvement.
Attend weekly virtual team meetings (<1hr) and participate in team WhatsApp for daily comms.
Share reports and resources via Dropbox and Trello.
Specialised for Tier 3 Brands
Create and update lightweight content calendars and practical content guides using provided resources.
What Makes You a Great Fit
Experience: You’ve managed multiple social pages as a VA or contractor (not currently aligned with any digital marketing agency).
Communication: Your written English is excellent, and you can adapt your style for each brand’s unique voice.
Organisation: You meet deadlines, maintain up-to-date schedules, and deliver friendly, timely service—every day.
Tech Savvy: You’re comfortable using Metricool, Meta Business Suite, Trello, Dropbox, and WhatsApp.
Independent & Reliable: You take initiative, love a checklist, and require little hand-holding.
Role Details & Timelines
Position: Digital Support Officer (Independent Contractor)
Location: Remote (Jamaica - all hours in local time)
Hours: 10–12 hours per week (40–50 hours per month)
Compensation: JM $60,000 - $80,000 per month (invoiced monthly)
Start Date: Monday, 1st September 2025
Application Deadline: Friday, 15th August 2025, 6PM Jamaica time
How To Apply
We’ve designed a simple application form to get to know you better! You’ll need to provide:
Your CV/Resume
Career highlights, portfolio/social account examples, and references
Writing samples showing brand tone adaptation
Confirmation you’re not currently aligned with any digital marketing agency
Apply by completing our form
Application Deadline: Friday, 16th August 2025, 6PM Jamaica time
Shortlisted applicants will be contacted by 12th August for a quick video interview. We value every application and look forward to possibly welcoming you to our Digital Content Queen family!
Digital Content Queen believes in nurturing talent and fostering an atmosphere of growth and genuine connection. We’re excited to see how you can help our clients feel seen, heard, and celebrated every day!
Ready to make a difference? Apply now and help brands grow with heart, care and digital excellence.
